How do I return a product?

This returns procedure is for goods purchased in the UK from the Barnsley Models and Games website only.
Faulty or damaged goods can be returned for full credit or replacement please telephone us on 01226 207220.

You may return unwanted goods for credit within fourteen days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions.

Only returned items with a supplied Returns Authorisation Number will be accepted. To receive a Returns Authorisation Number, telephone the shop on 012226 207220 and quote your customer details (lines open Mon-Sat 9am – 5pm). Alternatively, email at

When returning goods please include the original receipt and the returns Authorisation Number.

It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.

On receipt of the goods we will credit the original payment method with the value of the returned goods.
This policy does not affect your statutory rights.